Customer Service Bulletin from Citroen ClassicsPosted: May 19, 2015
Customer Service Bulletin from Citroёn Classics
In order to provide our valued customers with the standard of service that we think they deserve, we at Citroёn Classics have had to introduce some changes.
Technical Enquiry service
We will endeavour to respond to all email technical enquiries within 48 hours and will only be able to accept telephone Technical / Advice enquiries during the following times Monday to Friday; 08.00 – 09.00 and from 16.00 to 17.00.
We cannot guarantee to be able to answer all technical enquiries, but will use our hard earned expertise and experience with Classic Citroёns to do our best.
Unfortunately during busy times we will have to prioritise on customer cars in the workshop and the processing of parts orders above technical queries. This is In order to provide the best service possible within agreed time limits, so please bear with us.
Our preferred method of receiving parts orders is via our website where you the customer can earn loyalty points (as long as you remember to log in) and these can be redeemed against future orders on the website. This method enables our team to process your order as fast as possible and we will be updating our site with many more parts over the next few months, so please do keep browsing.
Telephone and email orders will still be accepted at any time, but please be aware that they can take longer to process. We process all orders in the order that they are received, however if you tell us that an order is urgent and requires fast shipping, we’ll do our best to get your order despatched as soon as possible.
General enquiries are still being accepted at any time by phone and email. A technical enquiry is one that our office staff cannot answer so need the workshop staff to provide the answers. We hope you will accept these changes which will enable us to provide a more efficient service to you our customers.
Darrin Brownhill & the Citroёn Classics Team.