We are having problems getting people to send old exchange parts back to us for reconditioning when they buy reconditioned or re-manufactured items. For some items this is becoming a problem with supplies of old parts suitable for reconditioning running dangerously low. Of course not all old parts are suitable for reconditioning, so supplies will slowly diminish anyway, but this makes it even more important that as many parts are sent back for reconditioning as possible.
Until now the refundable surcharge has been a token amount, but we find most people just absorb the cost rather than send the old parts back, or maybe just never get around to it, so we are having to increase the surcharge to provide enough incentive for people to send the old parts back.
We were discussing this with some of the main suppliers in Europe last week and they are having the same problems. It’s not about the money, we do not make anything from the surcharge because whatever amount it is gets refunded, it’s about keeping the system working. Therefore the surcharge has to be greater than the cost of sending the old parts back or else it all grinds to a halt. All our surcharges will have to rise because of this, unfortunately.
If you have old parts that should have been sent back to a supplier somewhere, not just us, please send them back as soon as you can to help keep the system working.
If parts have to be made new from scratch due to lack of items to recondition, you will not like the quality or the price, so it’s in all of our interests to do our part in keeping the system working.